We will always try to ship your order within 3 to 10 business days from the day you placed your order. Usually If you make your order before 2 pm we will ship it the same day. Orders placed on weekends and holidays will normally be shipped the next business day.
Note: Due to an increased volume of orders during particular releases, sales or holidays, the handling of your order may take a few days extra. We are doing our best to get all orders out as soon as possible, thanks for your understanding :)
HOW MUCH IS SHIPPING?
We offer Express Shipping at a flat rate of $35 per order for international shipping.
We offer Express Shipping at a flat rate of 75 TL per order for internal shipping.
CAN I STILL CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at email@example.com before 3pm. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
Orders are dispatched from our warehouse based in Istanbul and are usually delivered within 3-7 working days
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched
If you do not receive one, please email firstname.lastname@example.org
All orders require a signature on delivery, make sure your supplied address is attended during business hours
We cannot send to PO BOXES, please ensure a street address is supplied
WHICH COURIER DO YOU USE?
Salty People uses FEDEX for international shipping.For the internal shipping, Salty People uses Yurtiçi or PTT.
IS SIGNATURE REQUIRED FOR DELIVERY?
A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package.
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Salty People does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Salty People, please contact your local customs office to find out more information if you are unsure of the charges.
ARE THERE ANY CHARGES FOR RETURN?
Original shipping charges are non-refundable.
You are responsible for the charges of the return shipping.