If you would like to return your order, please follow the steps below to ensure your return is processed quickly and efficiently.

1. Notify Us by Email

Before sending your item back, please inform us of your return request via email at customercare@saltypeople.co. Our customer care team will review your request and provide you with the next steps.

2. Complete the Return Card

Inside every package, you will find a Return Card. Please:

• Read the card carefully.
• Fill it out completely and accurately (including order number, product details, and reason for return).
• Include the completed Return Card in the package with the product you are returning.

3. Swimwear Return Conditions

For hygiene and safety reasons, we can only accept returns if the following conditions are met:

• The item must be unworn, unwashed, and undamaged.
• All tags and labels must be attached.
• The protective hygiene liner (for bikini bottoms and one-pieces) must be intact and not removed.
• The product must be returned in its original packaging (including dust bag, if provided).

Returns that do not meet these requirements cannot be accepted.

4. Send Your Package

Repack the item securely in its original packaging and ship the package back to the return address provided.

5. Inspection at Our Warehouse

Once your return reaches our warehouse, our quality control team will carefully inspect the product.

6. Evaluation and Confirmation

• Returns are typically reviewed within 5 business days of receipt.
• After inspection, you will receive an email confirming whether your return has been approved or declined.

7. Refund Processing

• If your return is approved, your refund will be initiated on the same day.
• You will receive an email confirming the refund has been processed.

8. Bank Processing Times

• After we issue your refund, your bank or payment provider is responsible for crediting the amount back to your account.
• Refunds usually appear within 3 business days, but this may vary depending on your bank.
• If the refund does not appear after this time, please first check with your bank. If necessary, contact us at customercare@saltypeople.co

Once we have received the order return, the refund will be processed within 10 business days.

Shipping costs are calculated automatically at checkout, based on your delivery address and the selected shipping method.

We do not offer direct exchanges. If you would like a different size, color, or style, the fastest way to ensure you get what you want is to return the item you have. Once your return is accepted and refunded, you can place a new order for the desired item. This way, availability is guaranteed and your replacement item will be shipped without delay. If you have any questions or need assistance, please contact us atcustomercare@saltypeople.co.

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to customercare@saltypeople.co and we will contact the shipping company.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.